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Shinhye
Patron Data Protection

Privacy Policy

Effective: October 2026 4 min read UU PDP No. 27/2022

1. Atelier Overview & Patron Trust

Shinhye ("we", "our", or "atelier") designs and retails handcrafted Korean-style loungewear, sleepwear, and collectible lifestyle accessories. We respect the privacy of every patron who visits our storefront, uses our Progressive Web App (PWA), or interacts with our WhatsApp concierge.

This Privacy Policy explains what information we collect, why we need it, how we protect it, and the rights you maintain over your personal information under Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP) and international data standards.

Zero Sale of Patron Data Guarantee

We do not sell, rent, lease, or monetize patron information to third-party ad brokers, data harvesters, or telemetry networks. Data provided to Shinhye is utilized exclusively to fulfill piece reservations, deliver shipments, and administer our VIP Gacha rewards.

2. Information We Collect

We collect only the minimum information necessary to process orders and support your shopping experience:

  • Contact & Delivery Information: Full name, WhatsApp phone number, recipient delivery address, and postal code when requesting a courier quote or checking out.
  • Patron Account & Authentication: Email address and profile name if you authenticate via Google One Tap, Apple Sign In, or our passwordless VIP Lounge.
  • Order & Reward Telemetry: Purchase history, reserved garment sizes, unboxing serial registrations, and Starlight coin balances.
  • Client-Side Preferences: Measurement unit preferences (centimeters vs. inches), shopping bag item states, and dark aesthetic preferences stored in your browser's local storage.

3. Payment & Courier Processing

To preserve transaction security:

  • Payment Credentials: All credit card, QRIS, Virtual Account, and e-wallet payments are processed directly by our regulated Indonesian payment gateway (Midtrans / Bank Indonesia licensed). Shinhye never stores or observes full credit card numbers or banking passwords.
  • Physical Delivery Carriers: Once an order quote is approved, we share recipient name, destination address, and phone number with courier counter staff (e.g. JNE, SiCepat, J&T) solely for physical parcel routing and dispatch tracking.

4. Account & Data Deletion (Apple & Google Policy)

In accordance with Apple App Store Review Guideline 5.1.1(v) and Google Play policy, patrons retain the unrestricted right to delete their account and associated personal data at any time.

You can execute immediate account deletion in two ways:

  • In-App Self-Service: Open the Shopping Bag drawer, tap the account profile button, and select "Delete Account & Data" to purge local tokens, authentication state, and server records.
  • Direct Request: Message our WhatsApp concierge with the command #DELETE_MY_ACCOUNT or email support@codaxiom.com. Requests are completed within 48 business hours.

5. Cookies & Local Storage

Shinhye operates with zero invasive tracking cookies. We utilize first-party localStorage and sessionStorage strictly to remember your active shopping bag items, size recommender selections, and Starlight unboxing rewards across browser sessions.

6. Patron Inquiries & Legal Contact

If you have questions regarding this Privacy Policy or wish to exercise your data rights, contact our Data Protection Officer:

Shinhye Data Protection Desk
WhatsApp Concierge: +62 852-8784-0577
Inquiry Desk: support@codaxiom.com
Address: Jl. Nusa Indah No.18 Blok C13, RT.6/RW.5, Mekarsari, Kec. Tambun Selatan, Kabupaten Bekasi, Jawa Barat 17510, Indonesia